Global expansion, networked offices, and increased number of people lead to increased focus on uptime and stringent Service Level Agreements (SLAs). IT is not only critical but also an integral part of the core infrastructure of any organization. Hence, there is an increased focus on related support areas like information security, disaster recovery and information backup. At the same time, organizations are constantly challenged to provide easier and faster access to information, resulting in the need for economical IT Infrastructure services.

ITSC helps you optimize your IT infrastructure with Network Architecture Design and Implementation services. Our IT Infrastructure services are focused on ensuring that applications and infrastructure keep pace with dynamic business models. We combine our extensive experience with proven methods to provide highly effective IT Infrastructure services for desktops, networks, helpdesks, messaging servers, e-mails, and databases. Our IT infrastructure services are also designed to help maximize operational efficiencies, cost-effectiveness, and provide an effective return on your IT infrastructure investment.

ITSC aims to provide the highest level of quality services to its valued customers. To achieve this, a standard service portfolio is maintained inline with our reputation wherever we provide our services. Infrastructure Care Services is a set of consistent services which ITSC will deliver across its operating clients, and which covers every aspect of the IT life cycle:

Planning stage, encompassing consulting, design and validation.

Implementation, procurement of equipment, deployment, installation and user training.

Operations including problem solving, support, monitoring, maintenance and general management.

Migration, controlling changes, moves, upgrades or de-installation.

Deputing qualified, experienced and trained manpower.

Helpdesk Services, managed by our dedicated team of professionals, is the central point of contact for the entire ITSC services portfolio. ITSCs comprehensive helpdesk solutions can incorporate a wide spectrum of activities from a complete customer service desk, handling product and company inquiries, entitlement checking, service subscription advice, technical support, and complete call management.

Maintenance Services provide a single point of contact in a complex multi-vendor environment. Break-fix maintenance or preventative maintenance ensures that one contact point will direct your request to a swift resolution within agreed service levels. ITSC will meet all provisions of service required by the sensibility of your systems, on-site based engineers and parts or immediate swap of equipment for ensured continuity in critical operations.

ITSCs extensive network expertise and knowledge is beyond any question. As a matter of fact, in networking technology we set the trend. ITSC runs and has implemented the world’s largest network infrastructures, and has spent millions of dollars in developing its own end-to-end infrastructure among its group members. This capability has a goal and means, to offer the best of breed in network support infrastructure to our Customers, as we will expect for ourselves. From local troubleshooting to remote fixing, performance monitoring and consulting, ITSC network services serve companies of all sizes in the region.

Procurement Services offer a vendor independent approach with all major IT manufacturers (hardware, software, consumables). The service encompasses the entire process management from order to delivery.

Installation services for desktop, server and network systems coordinated locally and regionally with a service capability in entire spread of M.P. & C.G. Moves, changes and add-ups recorded accordingly for further track record and management, coordination with vendor deliveries, hot-staging and testing of system across all levels. Finally, care for our customers and the environment through active and positive involvement till end.

Efficient and responsible project management is key to any successful enterprise delivery. No matter how carefully planned a scheme is, without the competent supervision and coordination at all phases of the implementation, any project is likely to become an indescribable headache. We always give sufficient attention to ensure hurdle free and smooth progress of the project till its last mile.

ITSC can offer matchless training experience, capability and reach: similar to that you would expect from the world’s largest IT training company.

Managed Services, providing one-stop shop for the coordination of existing contracted service providers, globally and locally, with additional value-added services such as evaluation, control and accountability.

ITSC helps you build custom-made corporate data centers designed to meet your specific requirements. A team of experts will, on a turnkey basis, provide complete end-to-end data keeping solutions. We also review operations of the data center with deference to security, availability, efficiency, and controls aspects.

Our disaster recovery management services include study of IT processes at customer site, Classification of processes, Vulnerability Study and Risk Identification, Process-wise Recovery Point and Recovery Time Objective, Implementation and Documentation of procedures to maintain the Disaster Recovery Set-up Maintenance.

ITSC offers Database Management Services, a comprehensive remote database management service for Oracle, Sybase and SQL databases. Our experts track the health of your database through proactive monitoring at the site on regular basis. The deliverables include proactive database monitoring for trends and errors, performance management and periodic health checks. ITSC has well qualified professionals who can ensure process-oriented database management, database monitoring and administration delivery. We put our best to ensure world-class service and a monitoring process by adopting industry best practices. This is achieved through a combination of remote Oracle / SQL monitoring scripts and vigilant expert eyes watching over customer database infrastructure. We helps customers in ensuring uninterrupted access to databases for users, efficient delivery of data to users, prevention of frustration caused by frequent failures and rollbacks, protection of data integrity, accommodation of database growth smooth, and complete elimination of the need for firefighting. Noteworthy benefits from our solution are reduction in cost of managing databases, immediate help from qualified DBAs, avoiding huge expenses of hiring permanent DBAs and system administrators, etc.