IT Infrastructure Challenges
Global expansion, networked offices, and increased number of people lead to increased focus on uptime and stringent Service Level Agreements (SLAs). IT is not only critical but also an integral part of the core infrastructure of any organization. Hence, there is an increased focus on related support areas like information security, disaster recovery and information backup. At the same time, organizations are constantly challenged to provide easier and faster access to information, resulting in the need for economical IT Infrastructure services.
ITSC helps you optimize your IT infrastructure with Network Architecture Design and Implementation services. Our IT Infrastructure services are focused on ensuring that applications and infrastructure keep pace with dynamic business models. We combine our extensive experience with proven methods to provide highly effective IT Infrastructure services for desktops, networks, helpdesks, messaging servers, e-mails, and databases. Our IT infrastructure services are also designed to help maximize operational efficiencies, cost-effectiveness, and provide an effective return on your IT infrastructure investment.
Infrastructure Care Services:
ITSC aims to provide the highest level of quality services to its valued customers. To achieve this, a standard service portfolio is maintained inline with our reputation wherever we provide our services. Infrastructure Care Services is a set of consistent services which ITSC will deliver across its operating clients, and which covers every aspect of the IT life cycle:
- Planning stage, encompassing consulting, design and validation.
- Implementation, procurement of equipment, deployment, installation and user training.
- Operations including problem solving, support, monitoring, maintenance and general management.
- Migration, controlling changes, moves, upgrades or de-installation.
- Deputing qualified, experienced and trained manpower.
Helpdesk Services, managed by our dedicated team of professionals, is the central point of contact for the entire ITSC services portfolio. Our comprehensive helpdesk solutions can incorporate a wide spectrum of activities from a complete customer service desk, handling product and company inquiries, entitlement checking, service subscription advice, and technical support.
Maintenance Services provide a single point of contact in a complex multi-vendor environment. Break-fix maintenance or preventative maintenance ensures that one contact point will direct your request to a swift resolution within agreed service levels. ITSC will meet all provisions of service required by the sensibility of your systems, on-site based engineers and parts or immediate swap of equipment for ensured continuity in critical operations.
ITSC’s extensive network expertise and knowledge is beyond any question. As a matter of fact, in networking technology we set the trend. ITSC runs and has implemented the world’s largest network infrastructures, and has spent millions of dollars in developing its own end-to-end infrastructure among its group members. This capability has a goal and means, to offer the best of breed in network support infrastructure to our Customers, as we will expect for ourselves. From local troubleshooting to remote fixing, performance monitoring and consulting, ITSC network services serve companies of all sizes in the region.